Allen & Clarke Plumbing & Heating – Safe Guarding – COVID-19
When booking an appointment with Allen & Clarke Plumbing & Heating we would be grateful if you could answer the below questions:
*You or anyone in your household has been diagnosed with Covid-19?
*You or anyone in your household has been advised to self-isolate?
*Is anyone in your household classed as high risk due to an underlying medical condition, over the age of 70 or currently pregnant?
If you answer ‘yes’ to any of these questions, we’ll work with you to assess your need for an engineer visit before deciding what to do next. We’ll prioritize emergencies and we may need to postpone non-urgent visits to a later date alternatively if you are still happy for an engineer to attend a disclaimer will need to be signed prior to the engineers visit.
When an engineer does visit a customer’s premises, they’ll take additional precautions – including hand-washing – before, during and after the appointment.
In line with government guidelines we ask our clients to remain in a separate room from our engineers at all times. Where this is not possible you must maintain a minimum distance of at least 2 metres. Please do not offer refreshments of any sort. We thank you for your understanding at this difficult time. Safety is our priority.