Privacy Policy

Introduction

We protect your personal data in line with the requirements of the General Data Protection Regulation (GDPR). The GDPR requires data controllers such as ourselves to document our lawful basis for processing personal data. It also gives you rights over how your data is processed. This privacy policy documents the data we collect, why and how we process it, and how to exercise your rights.

Data controller

The data controller responsible for this website is Allen & Clarke Plumbing and Heating Ltd. Our Data Protection Officer is Amy Allen, who can be contacted at 23 Woodfield End, Layer-de-la-Haye, Colchester, Essex, CO2 0LL.

This website may contain links to third-party websites, which will have their own data controllers and privacy policies. This privacy policy applies only to this website.

Lawful basis for processing

For each method by which we collect personal data, this privacy policy documents our lawful basis for processing the data. Where we rely on your consent to process your data, we explain how you can withdraw your consent and delete your data.

Individual rights

The GDPR gives you rights over how your personal data is processed. You can exercise your rights by contacting us. In some cases you can also exercise your rights through automated systems, as described at the relevant points in this privacy policy.

Security

The GDPR requires us to implement appropriate technical measures to protect data. We verify the identity of any individual who requests access to data before granting access. We use Transport Layer Security (TLS, also known as SSL) to encrypt any data you supply to us through our website. Additional technical measures are described at the relevant points in this privacy policy.

Disclosures

In addition to any sharing of data described elsewhere in this privacy policy, we may disclose data for legal reasons. If we suspect criminal activity we may disclose data relating to those involved or affected to the appropriate authorities. We may also be obliged to disclose data if we receive a request from an appropriate authority.

Changes to this privacy policy

We may occasionally make changes to this privacy policy. Following any changes, the date at the top of this privacy policy will be updated. If any change allows for wider access to data, such changes will only apply to data collected after the date of the updated privacy policy.

Cookies

Cookies are small pieces of text that are stored by your browser. Each cookie has a name and is associated with a particular site. When your browser sends a request to a site (for example, to download a page, image, or video), the computer that responds (known as a server) may tell your browser to set one or more cookies. When your browser makes further requests to the same site it sends the cookies back to the server. This allows the server to remember you as you browse the site, and provide features such as shopping baskets or password-protected areas.Β 

Data collected when you contact us

Contact forms

When you submit your details through a contact form on our site we collect your name, email address, telephone number, and a message if you choose to leave one. We will use this data to contact you with more information in relation to your enquiry. We will store this data within our email client and in our computer database for 12 months prior to deletion. You can request that this data is deleted from our records at any time by contacting us.

Monitoring Website Traffic

We use theΒ StatCounter plugin to track visitor interaction with our site in order to produce statistical reports. When a visitor visits our webpage, their anonymous details are sent to StatCounter to be recorded. Their details are gathered either from the counter the visitor loads from StatCounter, or an invisible image depending on your settings. This action takes place instantaneously and the user is completely oblivious and unaffected by it. View StatCounter’s Privacy Policy here.